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Andrew Holm and Julian Wilson redesigned aeronautics engineering company Matt Black Systems to revolve around the smallest unit – a person. With the help of four metrics – quality, delivery, profitability and conformance – the company shrank in size while achieving quantum leaps in profitability

Learning from a series of failed attempts at finding a better way of operating, they looked to nature to come up with something they call ‘fractalism’. Each employee became a business ‘cell’ and was given the autonomy, skills and knowledge to run their own operation while sharing what is required for the company to keep its edge such as research and development.

In this podcast, Dawna and Andrew talk about:

  • The journey from a traditionally managed company to a fractal design
  • How the cell design focused on the customer and what that meant to delivery and profit
  • The surprising lack of co-relation between overtime and sales
  • The phenomenon of social loafing
  • Why it is hard to hide from your own performance in a self-managed company
  • The secret to how a big picture thinker makes a successful partnership with an analytical engineering mind.
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